Returns

This policy applies to online orders only and the items must be unused, unwashed and with their original condition & packaging.

RETURNS OPTION	COST	METHOD
RETURNS OPTION:	Royal Mail Returns UK & Northern Ireland Only	COST:	Free	METHOD:	Simply click here to visit Royal Mail Returns to obtain your returns label and view the Royal Mail returns procedure. When returning your parcel please ensure to include your advice note to help process your return as fast as possible. A label must be created for each parcel being returned
RETURNS OPTION:	Republic of Ireland	COST:	Free	METHOD:	Simply click here to visit DPD Returns to obtain your returns label and view the DPD returns procedure. Please "Continue as Guest" and choose Bedeck Ltd as the retailer. When returning your parcel please ensure to include your advice note to help process your return as fast as possible. A label must be created for each parcel being returned
RETURNS OPTION:	Other Including EU & International Countries	COST:	Variable	METHOD:	Get in touch: Contact customers services on 0333 200 7331 or email care@bedeck.co.uk Prepare your items: Wrap items carefully in the original packaging to avoid damage in transit. Include all original documents. Return your items to: Bedeck Ltd. 187-189 Lurgan Road Craigavon, N. Ireland BT67 0QS

Please Note

Creating Return Labels: A label must be created for each parcel being returned.

UK Returns: For your convenience, there are two ways to return your parcels:

Drop-Off at Royal Mail Collection Point: You can drop off your parcel at a nearby Royal Mail collection point. This method allows you to choose the most convenient location for you.
Free Collection from Your Address: Alternatively, we offer a complimentary collection service from your address. You can arrange for this service here.

International Returns: Returns outside of the UK and Ireland will be returned at the customers own expense for the exception that if the products are damaged, faulty or not as described.

Return Timeframe: Goods must be returned within 30 days of dispatch.

Condition of Returns: Returned goods must be in an un-used, un-washed, re-saleable condition and in the original packaging.

Health and Hygiene Items: For reasons of health and hygiene we cannot refund or exchange duvets, pillows, mattress toppers or toiletries unless they are faulty.

Exchange/Refund Process: All exchanges / refunds must be made through our customer services department and we can only process returns that you have purchased online. Refunds cannot be made through any of our stores under any circumstances.

Reporting Damages or Missing Items: Upon delivery of your order missing or damaged items must be reported within 48hours.

Refund Processing: We will only refund the value of items returned and credit will be arranged within 14 days of receipt.

Free Gift Returns: If you receive a free gift and decide to return all or some of the product(s) under our 30 day return policy, thereby reducing the value of the original transaction to less than the free gift threshold the free gift must be returned. If the free gift is not returned, the value of the free gift will be deducted from the money refunded. For more information please visit our Promotion Terms and Conditions.

FREE UK RETURNS.No Fuss!