Bedeck Returns Procedure

Bedeck's philosophy is to achieve the highest possible standards in all areas of the business, from design and manufacturing through to presentation and sales. We pride ourselves on the quality of our merchandise but unfortunately if you do receive goods that are not in perfect condition or you simply wish to return an item then please follow the steps listed below. *Please see 3 below for exceptions to this policy.

1. Goods must be returned within 30 days of despatch. The date your items were despatched by us will be on the documentation that arrives with your order.
2. Returned goods must be in an un-used, un-washed, re-saleable condition and in the original packaging.
3. For reasons of health and hygiene we cannot refund or exchange duvets, pillows, mattress toppers or toiletries unless they are faulty.
4. Refunds can only be made to the original purchaser
5. If goods are being exchanged and the new items are less than the previous order the difference will be refunded.
6. Faulty items will be replaced and sent free of postage and packaging
7. Please note that all exchanges / refunds must be made through our customer services department. Refunds cannot be made through any of our stores under any circumstances.
8. Please contact our Customer services department on 0845 603 0861, Mon - Thurs 9am - 5pm, Fri - 9am to 4pm to obtain a returns number.
9. Please wrap your items carefully and securely to avoid damage in transit back to Bedeck. Please ensure that you include all delivery documentation with your return and we recommend that you send items recorded or special delivery (please note that Bedeck will be unable to refund any items being returned that were lost in the post).
10. We will only refund the value of items returned and credit will be arranged within 14 days of receipt.
    If you have a Bedeck account please login via the My Account link in the top navigation.
11. Please note you can only return goods that you have purchased online; individual stores have their own returns procedure.

Return to the Address Below -

Bedeck Ltd.
187-189 Lurgan Road,
Craigavon,
BT67 0QS